Return & Refund Policy

At Felmora, customer satisfaction is our priority. Please read our return and refund policy carefully.

Returns

We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.

Due to hygiene and safety reasons, certain products may not be eligible for return unless they are damaged or defective upon arrival.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will review and arrange a replacement or refund as applicable.

Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products

  • Products damaged due to misuse

  • Items marked as Final Sale or Non-Returnable

Refunds

Once your return is approved and inspected, your refund will be processed within 5–7 business days.
Refunds will be credited to the original payment method used at checkout.

Return Shipping

  • If the return is due to our error (damaged, defective, or wrong item), return shipping costs will be covered by us.

  • For all other returns, customers are responsible for return shipping charges.

Cancellation Policy

Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever comes first.

Contact Us

For return or refund requests, please contact us at [Felmora.in@gmail.com] with your order ID.